Secrets to keeping Kenyan customers delighted takes time in order to perfect and it requires deep planning and careful delivery of services. Most organizations usually focus on customer acquisition rather than customer retention. For you to retain your customers, you need to offer genuine and effective customer service. Your existing clients are among your biggest […]

Many businesses in Kenya have adopted Mpesa as a means of payments to their employees as it is fast, secure and affordable to use. For this reason, businesses use Mpesa instead of cash or cheques when paying their casual workers. However, as much as Mpesa has eased the process of paying casual workers, it is […]